If you notice any discrepancies on your bill or suspect an unauthorized transaction related to a purchase from our website, please report this to us immediately by:

Email: Reach out to our dedicated support team by sending an email to support@loop.tech. Please include as much detail as possible about the discrepancy or suspected unauthorized transaction.

Live Chat: For real-time assistance, you can use the Live Chat available on our website.

1. Immediate Notification: If you encounter any discrepancies in your payment or believe there has been an unauthorized transaction, please reach out to us immediately. Upon receiving your report, we will initiate an investigation promptly to determine the nature of the discrepancy or dispute.
2. Investigation Process: After we receive your notification, our team will start a detailed investigation into the transaction in question. This investigation may require us to work closely with our payment processors and financial institutions to determine the exact nature of the discrepancy or dispute.
3. Resolution and Adjustment: Once our investigation is complete and we understand the situation, we will proceed with the appropriate actions to rectify any identified errors or unauthorized transactions. This could involve issuing refunds, making adjustments to your account balance, or taking other measures deemed necessary to restore your satisfaction and ensure the accuracy of your account.
4. Documentation and Follow-Up: Following the resolution, we will furnish you with the necessary documentation detailing the resolution process for your records. We will also conduct a follow-up to confirm that you are satisfied with how the dispute was resolved and to ensure that all your concerns have been adequately addressed.

• Customer Responsibility: It is crucial for customers to report any payment issues within 60 days of the transaction date for us to provide timely assistance.
• Our Liability: We are committed to rectifying any errors on our part, including unauthorized transactions that occur due to security breaches of our system.

We are not liable for discrepancies or unauthorized transactions resulting from circumstances beyond our control.

Such cases include, but are not limited to, customer error in providing payment information, fraud not directly related to our security measures, and issues arising from third-party payment processors or financial institutions.

In these instances, while we will provide assistance to the best of our ability, the ultimate resolution may fall outside the scope of our direct influence.

Security Measures: We take significant measures to protect your financial information and prevent unauthorized transactions, including using SSL technology and encryption. Despite our efforts, no security system is infallible. Data sharing is limited to what is necessary for conducting our business, in line with our data privacy guidelines outlined in our Privacy Policy.

Third-Party Actions: We are not responsible for discrepancies or unauthorized transactions that occur as a result of actions by third parties, such as banking institutions or payment processors.

• Documentation: We will provide documentation related to the investigation and resolution of your dispute for your records.
• Continuous Improvement: We continuously review and enhance our security and monitoring systems to prevent future payment discrepancies.