Shipping Information
Welcome to our Shipping Information page!
Here, you'll find everything you need to know about our shipping policies, including locations we ship to, pricing, timelines, and processing times. We're committed to delivering your orders as efficiently as possible.
Locations We Ship To
We ship to Canada, USA and international. You will be presented with shipping options at checkout. Shipping may vary depending on global economic conditions and shipping partners in your country. A freight forwarder may also be required.
We do not ship to post office boxes, APO’s or FPO’S.
Shipping Pricing
Shipping rates vary by destination and will be calculated at checkout. See the chart below for shipping rates.
Free Shipping Disclaimer: We're pleased to offer a free shipping option for our customers. Given the size and nature of our products, along with your order volume, please note that free shipping can take up to 21 days, in addition to our standard order processing time.
This means it may take up to 30 days to receive your order. Rest assured, we're committed to getting your purchase to you as swiftly as possible, and we'll do everything in our power to expedite the process. Thank you for your understanding and patience.
Canada
- Free Shipping (21 business days): Free
- Standard Shipping (10 - 14 business days): $179.00 CAD
- Express Shipping (3-9 business days): $279.00 CAD
USA
- Free Shipping (21 business days): Free
- Standard Shipping (10 - 14 business days): $179.00 USD
- Express Shipping (3-9 business days): $279.00 USD
International
- Free Shipping (24 business days): Free
- Standard Shipping (10 - 14 business days): $279.00 CAD
- Express Shipping (3-9 business days): $379.00 CAD
Timeline & Processing Time
All orders are processed within 10 business days.
Disclaimer: Please be aware that the shipping time is in addition to the standard processing time for orders. This means the total time until your order reaches you will include both the processing period plus the time it takes for shipping. We strive to process all orders as quickly as possible, and we appreciate your understanding and patience.
Canada
- Free Shipping: 21 business days
- Standard Shipping: 10 - 14 business days
- Express Shipping: 3-9 business days
USA
- Free Shipping: 21 business days
- Standard Shipping: 10 - 14 business days
- Express Shipping: 3-9 business days
International
Timeline may vary depending on customs and destination country.
- Free Shipping: 24 business days
- Standard Shipping: 10 - 14 business days
- Express Shipping: 3-9 business days
Additional Information
Tracking: A tracking number will be provided via email for all orders once shipped.
Customs and Duties: Orders shipped outside of Canada may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of the shipment is responsible for all import fees.
Once your order is on its way, you can easily track its journey to your doorstep. Simply log into your account on our website and navigate to the "My Orders" section. There, you'll find all the necessary tracking information and updates on your order's status.
Returns & Exchanges
For information on returns and exchanges, please visit our Return Policy.
Holiday Shipping
Please note that during peak holiday seasons, processing and shipping times may be extended. We recommend placing your orders well in advance during these periods.
In-Store Pickup
For those who prefer to collect their orders in person, we offer convenient in-store pickup. For more details on our in-store pickup process, including location and how to schedule your pickup, please visit our Pickup Information page. We've designed this service to be as flexible and user-friendly as possible, ensuring you can quickly and easily get your hands on your purchases.
Customer Support
If you have any questions or concerns regarding your order or shipping policies, please don't hesitate to contact our customer support team. We're here to help ensure your shopping experience is as smooth and enjoyable as possible.
In addition to our customer support channels, we're actively engaged on social media, and our founder takes a personal interest in ensuring customer satisfaction. For any issues or feedback, feel free to connect with us on our social media platforms. Our founder is also active on LinkedIn and welcomes direct communication. If you have any concerns or would like to share your experience, don't hesitate to reach out to him there. We're committed to transparency and open dialogue with all our customers.
Thank you for choosing us for your needs. We look forward to serving you!